Account and Data Deletion Policy
This page explains how users of slmt.pro and the Soulmate app can delete an account, erase personal data, and withdraw consent to processing.
1. Right to Delete Data
Users may request deletion of personal data at any time. Once deletion is confirmed, the profile and related personal data are removed from active systems and are no longer visible to other users.
2. Deletion Through the App
The recommended method is to open the Soulmate app, go to Settings, choose Delete Account, and confirm deletion using the on-screen flow.
3. Deletion Through the Website
If the user no longer has account access or prefers a manual request, they may use the form below on slmt.pro. The request enters administrative processing and is used to identify the account, delete data and withdraw consent where applicable.
- provide phone, email or account ID if known;
- choose whether you request account deletion, consent withdrawal, or both;
- add any information that helps us identify the account securely.
Request Form
4. Deletion by Email
If the user cannot use the app or the website form, an alternative request may be sent to support@slmt.app. Recommended subject: Account Deletion Request.
5. Deletion Timelines
- core personal account data: within 30 days;
- backups and technical logs: within 90 days as part of the system cycle;
- safety and legal records: only where necessary for investigations or legal obligations.
6. Data We May Retain Temporarily
In cases involving fraud, abuse, safety rule violations, threats or other serious incidents, Soulmate may temporarily retain limited records required to protect users and comply with law.
7. Contact
Data deletion questions: support@slmt.app.
Personal data and consent withdrawal: privacy@slmt.app.